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| 30-Day 100% Money Back guarantee : |
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You have shopped abroad or never left Indian shores.
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We are sure you will appreciate our 30-Day 100% Money Back Guarantee. Just One reason why Customer service at Pc Jeweller is not lip-service. Pc Jeweller offers the most unique money back program called 30-Day 100% Money back. The reason we offer this is even though what looks good in the store might not go with the saree you fancied. When you buy a gift, your partner might have something else in mind. We are consumer ourselves and know how it feels to be restricted to evaluate all the choices. With our guarantee feel free to evaluate when you have the time in a environment you are comfortable with. And rest assured, there is no Jhik-Jhik(hassle) when you are returning your jewellery. To understand the difference between 100% buy Back Guarantee and 30-Day 100% Money Back.
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100% Lifetime Buy Back guarantee is one of the most prominent trade practices in the jewelry industry. This practice stands for an unwritten promise made by the Jeweler ascertaining that if at anytime you want to return your gold jewelry, the Jeweler will buy it back from you at the rate of gold on the day of transaction. The benefit of this policy is that your gold jewelry can be considered as a form of investment and on any given day it is worth its price in weight! The fallout of this practice is that your final jewelry price constitutes: making charges and wastage in addition to the gold cost and as a customer you stand to loose 15-20% of your investment in the form of these charges. |
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| In comparison, a 30-Day 100% Money Back guarantee is a relatively new and unheard concept in the nation. This practice promises you a “trial period” of 30 Days to decide if you are completely satisfied with your purchase or not. In the event of dissatisfaction or any confusion at all, you can return back the jewelry and get ALL of your money back. If instead, you decide to go ahead with the purchase, then beginning 31st day, your jewelry is covered under the “Lifetime buy back guarantee”. |
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The benefits of 30-Day 100% Money Back guarantee are many:
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1. You have an entire month to think over whether you would like to go ahead with your purchase or not.
2. You have the time to discuss with your family and friends in the comfort of your own home if you are satisfied with your purchase.
3. Finally, in the event of any doubt, this also gives you a fair chance to get the jewelry inspected for its quality and price by others. |
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Secure Shopping Information for PC Jewellers Secure Shopping:
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When you make a purchase online from PC Jewellers, the information about your transaction is protected by one of the most widely used and trusted security systems on the Internet.
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| PC’s security system is the same one used by many of the most successful Internet brands. PC will continue to provide to its customers the most practical, private and secure transaction service available on the Internet. Our solution is designed to interface with payment solutions |
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How long will I have to wait for a refund?
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The first credit will be made within 10 business days of receipt and verification of the merchandise refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. |
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Refunds: |
We want you to be absolutely satisfied with your jewelry. If within 30 days from receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweller or abused will not be accepted for refunds.
We need you to notify us prior to you returning any items, whether for refund or replacement. If you want to return an item, please email us immediately at return@pcjewellers.com. In the e-mail please provide your order number (if known), name, address and contact telephone number. Also let us know why you are returning the item(s), and whether you would prefer a replacement item or a refund.
Please return all items unused, in their original condition and with all item labels intact. For ease, you can use the original jiffy bag/box to return the item, but please ensure that the original addressee label is covered completely. Please also enclose inside the package a sheet with your order number, name, address and contact telephone to assist us in identification of the returned item(s).
Unwanted items must be returned unworn and in their original condition and packaging and with all labels intact. Any returned items must be received by us within the 30 days guarantee period, so please allow up to 10 working days for your goods to reach us.
It is the responsibility of the customer to ensure reasonable care of the goods and ensure that they are returned in their original condition and suitably packaged for return post. We reserve the right to refuse returns of items that are not in their original condition.
We endeavour to process your request for a full refund, replacement or exchange as quickly as possible. In some cases this may take a few days, so we would be grateful if you could bear with us.
For refunds, we will refund to the credit card used for the original order payment. We aim to do this within working 5 days. Please note that the refund payment may take longer than this to appear on a credit card because it will be out of our control as to when your bank refunds the money onto the card.
If you have requested a replacement of a higher value, we will telephone you to take payment information over the telephone for the difference.
Delivery charges will not be refunded in the case of a return. However, if you request replacements for returned items, you will not be charged again for delivery.
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